Starr Luxury Cars – Car Hire Terms and Conditions. (Last Updated 9th June 2023)

Hirer/Client – Person or Company named in Contract or entity on behalf of whom the agreement is signed with the understanding of hiring the vehicle.
Company – Starr Luxury Cars LTD (Company Registration 10012187)

Vehicle – The vehicle described on the rental agreement or any replacement vehicle, or any vehicle offered in extensions of agreement.
Accessories – The spare wheel, tyres, tools, handbook and service vouchers and all other equipment and items with which the vehicle is supplied and any replacements thereof.

Hire Period – The period from the ‘Date and Time Out’ specified on the Rental Agreement/Check Sheet Report until the re-delivery of the vehicle into the physical custody of the Company.

Hire/Rental Fee or Charges – The total charge for the hire of the vehicle to the Hirer calculated in line with the method set out on the Booking Form/Rental Agreement. All payments due to the company must be made on or before due date, any failure of payments on their due dates will be classed as a default by the hirer and the company reserves the right to void the hire agreement with any loss of deposits or previous payments by hirer. The Company is not obliged to provide the vehicles when there has been a default by the hirer.

Hire Agreement – The agreement set out in the Terms and conditions and all paperwork, including check sheet and other documentations as part of the vehicle hire. By signing this agreement or any document as part of your hire vehicle supplied by Starr Luxury Cars, you are in agreement with all our terms and conditions and any further terms and conditions invoked by our partner supplier (company that sub-contracts vehicle/services to Starr Luxury Cars for the provision of fulfilling Starr Luxury Cars client orders).

Hire Period
The hire period are days set out and rates apply per day as within a 24hrs period
The Dates and times of the hire period may not be extended without the Company’s express authorisation.
If the hirer/Client wishes to extend the hire period, the company must be informed at least 12 hours before the end of the hire period. Failure to do so may result in an extension fee.
The Company will use all reasonable endeavours to have the Vehicle available for delivery or collection on the date specified but the company shall not incur any liability whatsoever in the event of any delay.

Hirers Obligations
The hirer must look after the vehicle and the keys to the vehicle. You must always lock the vehicle when you are not in the vehicle, and use any security device fitted to or supplied with the vehicle. It is the hirer responsibility to protect the vehicle from any bad weather which can cause damage.

The correct fuel must be used by the hirer in the vehicle
The hirer must be sure that the vehicle is only used on public roads and for normal driving purposes. The hirer must inform the company of any use of the vehicle other than normal driving before the hire period or agreement. The hirer agrees that if the vehicle is used off the public highway without us giving prior consent, the hirer accepts full responsibility for all damage incurred.
The hirer must not let anyone work or operate on the vehicle in the form of repairs without the express permission of the company.
The hirer is responsible for his/her additional driver complying with these Terms and Conditions and shall be responsible for any loss arising for any non-compliance as if the breach were his own.

At the end of the hire period, the hirer will deliver the vehicle back to the company in same condition as when received, wear and tear accepted; and shall deliver at the place and at the time directed by the company.

The hirer will not use the vehicle in a faulty condition and will immediately inform the company of any faults/damage in or on the vehicle.
The hirer agrees to be liable to all damage to the vehicle while in their possession. The hirer agrees to pay for any reasonable cost of repair to return the vehicle to same condition as hire checklist.
The hirer will remain liable for the vehicle until a member of the company has inspected the vehicle and accepted delivery of the vehicle.
The hirer will permit the company of any of its staff to inspect the vehicle at any moment during the hire, with the hirer always providing the location and premises where the vehicle is stored.
The hirer will bear the cost of the repair or rectification of any damage to the Vehicle resulting from abuse, negligence or improper use of the Vehicle by the Hirer or additional driver.
The hirer will indemnify the Company against all fines, penalties and liabilities imposed on the Company or arising in respect of any non-compliance or contravention of any transport, traffic or other law or regulation, together with any cost or expense relating thereto incurred by the Company
The hirer will indemnify the company of any costs associated resulting from a recovery when the vehicle has been driven in such a way to cause the vehicle to remain stuck or in any other way immobilised.

Company’s Obligations
The company obliges to maintain the vehicle to at least the manufacturer’s recommended standard. The company assure you that the vehicle is roadworthy and suitable for renting at the start of the rental period.
The company is responsible if someone is injured or dies as the result of the company’s negligence, act or failure to act.
The company is not responsible for any financial loss of missed opportunity or inconvenience (such as loss of profits or loss of opportunity and time)
The company has responsibility to inform the client at earliest convenience of vehicle availability, vehicle substitute or inability to deliver vehicle requested or paid for. The company will offer client a 100% refund or substitute vehicle in the event of original vehicle not being available, subject to no other terms or charges stated at the time of invoice or payment.
The company’s liability is limited to a refund of the hire fee, No other loss will be covered.
Conditions for use of Vehicle
The hirer may use the vehicle for the purpose of their business and for social domestic and pleasure purposes. The vehicles may not be used for any purposes for which they are not expressly designed, for example carrying a greater number of passengers and/or more baggage than recommended by the manufacturer.

The hirer must not use the vehicle for hire or reward unless permission has been granted by the company.
The hirer must not use the vehicle for any form of racing, testing the vehicle or track days unless permission has been granted by the company.
The Hirer must not drive the vehicle outside England, Scotland and Wales, unless we have given you written permission
The hirer must not use the vehicle under the influence of drugs or alcohol, this will result in the loss of deposit.
The vehicle will not be used during the period of hire in violation of the provisions of any act or regulations affecting the use, loading or condition of the vehicle or for any illegal purpose.
The Hirer may not allow any additional drivers unless pre-approved by the company

All payments for self-drive hire are paid in advance of booking. Vehicle can only be confirmed after payment has been received.
A booking deposit of 50% of your total hire if your hire is more than 14 days in advance.

For bookings within 14 days to car hire start date, the total hire fee is due.
Payments are accepted by bank transfer and must be cleared funds showing in our accounts.

The refundable security deposit is due on request and must be paid before the hire commences.
The refundable security deposit is returned after one week of the hire ending and before two weeks of the end of the hire period. Extra charges, or traffic fines, may be deducted from the security deposit after informing the client.

Our Charges are worked out based on demand, season, duration of hire, type of vehicle and specification of service, every pricing is be-spoke to give our clients the best price. The prices on our website or listed in any marketing material are guide prices. Car hire prices are confirmed at the point of invoice/payment.
A refuelling service charge of £50 is applied plus the charge of refuelling the tank to full position or position at time of hire.
If the Hirer and Company agree to extend the period of Hire the Hirer shall pay the following charges to the company at the time of the grant of the extension or at such other time as may be specified by the Company
If the Hirer fails to make payment of any sum due to the Company on the due date, the sum due shall bear interest at the rate of 4% per week from and including the date that payment should have been made to and including the date of receipt of cleared funds by the Company
In the event of default in the payment of any amount due to the Company under the terms of this Hire Agreement and if this account is placed in hands of an Agency or Solicitor for recovering such amounts or legal action the Hirer agrees to pay in addition to the amount due hereunder all cost of collection including Agency and Solicitors fees and Court Costs.

The Company reserves the right by giving due notice to the Customer at any time before the services are provided to increase the costs of the services to reflect any increase in the costs to the Company which is due to any factor beyond the Company’s control.

The hirer agrees to pay the delivery and collection rates as advised by the company
The hirer is responsible for all charges incurred during the hire, even if the hirer has asked someone else to be responsible for them
The hirer will pay the company for loss of income for up to 30 days rental in the case of the hirer causing damage, repairs, write-off or stolen vehicle.
The hirer is responsible to pay all fines and court costs for parking, traffic and other offences such as Speeding Tickets, Parking Fine and Road Traffic Acts. Failure to pay the appropriate authority any fines and costs will result in the company charging the hirer administration charges which arise to deal with such matters, starting from a minimum of £50 administration fee.

The number of miles the vehicle has been driven will be determined by the standard recording device on the vehicle. The company reserves the right to access mileage via tracker device on the vehicle.
Mileage is set at 100 miles per day for all the company’s vehicles unless different mileage is stated on any hire document.
If the vehicle is driven in excess mileage, the hirer will be subject to the charges stated in any of the hire documents.

All vehicles provided by us are insured on a self-drive hire cover.
The car hire fee includes insurance,
Additional drivers are charged at a minimum of £75.
Additional drivers are only added to hire agreement after being approved by insurance, all hires still proceed with named main driver on contract.
The amount of the insurance excess depends on which car you have hired.
The insurance excess varies from £2,500 to £50,000 depending on the value of vehicle hired from the company. The insurance excess payable by the hirer is stated on the vehicle hire documentation.

The insurance cover applies to the UK roads, permission has to be granted by the company for the hirer to take the vehicle abroad.
If you request to have your own insurance; – we may permit you to use your own insurance after signing and confirming you are using own insurance on hire documents. We have to agree to the amount of cover you arrange, the type of policy and the insurer you have chosen. We must be satisfied with the cover and policy conditions, and you must not change them. We may ask and you must make your insurers aware we are the suppliers/owners of the vehicle. If the vehicle is damaged or stolen you will let us negotiate with the insurers about whether the vehicle can be repaired or what compensation is due to us. You are financially responsible for settling the full claim and paying all costs if the policy you have arranged fails and the vehicle is damaged, lost or stolen, or a claim as made by any other party.
Only the individuals named on the hirer or insurance documents is permitted to drive the vehicle. If any individual not named on insurance is deemed to be driving the vehicle, the hirer will forfeit and lose their entire deposit.
If the hirer has an accident, they must not admit responsibility.
The hirer must obtain the names, address of everyone involved and the witnesses at the scene.
The hirer must make the vehicle secure.
The hirer must inform the company immediately.
The hirer must inform the police immediately if anyone is injured or if there is a disagreement over who is responsible, and let the company know the details immediately.

Cancellation Policy
The company may cancel the hire if the weather is deemed to be unsuitable for the vehicle, another date will be arranged or the hire fee will be refunded in full.
The company may cancel the hire if the car is deemed to be faulty, if this happens, where possible, the company will offer an alternative car for the hirer and will reimburse for the cost difference, if there is an up-grade charge the company will advise the hirer of the charge before confirming the alternative.
The company reserves the right to refuse hire to any hirer at any point in time if the company deems the hirer to be unsuitable (e.g. age is not suitable, license details do not comply)
If the hirer request to cancel the hire after payment has been confirmed, the hire will be subject to a cancellation charge.
Hirer will pay 50% of the hire fee if the hire is cancelled 30+ days before the start date of the hire of the vehicle.
Hirer will pay 75% of the hire fee if the hire is cancelled 7 days to under 30+ days before the start date of the hire.
Hirer will pay 100% of the hire fee if the hire is cancelled under 7 days before the start date of the hirer.

If the vehicle is returned before the hire period ends, the hirer is not entitled to any refund or credit for days left of the hire.
The agreement can be terminated by the company if the hirer fails to pay any amount on/by the due date of payments.
The hirer shall not get a credit for any fuel left in the vehicle’s tank when it is returned to the company.
If any distress or legal issues may occur to the hirer such as bankruptcy or a petition of any kind but not limited to the mention, the company reserves the right to terminate the agreement without any credit or notice to the hirer.
Termination can occur if the hirer suspends or ceases to trade or in substantial part of its business.
The Company may demand the return of the Vehicle at any time either for the purpose of determining the hire or for the purpose of replacing the Vehicle with another similar vehicle and is in the Company’s reasonable judgment such demand might not be complied with the Company may repossess the Vehicle and terminate the Hire Agreement without any liability for any loss or damage which the Hirer may sustain as a result of such demand termination or repossession.
If the hirer (being an individual) dies or, by reason of illness or incapacity (whether mental or physical), is incapable of managing his or her own affairs or becomes a patient under any mental health legislation.
If we end this agreement it will not affect our right to receive any money we are owed under the conditions of this agreement. We can also claim reasonable costs from you if you do not meet the main requirements of this agreement. We can repossess the vehicle (and charge you a reasonable amount) without using unreasonable force or causing damage.

Data Protection
The hirer agrees that we may use their data for market research.
If the hirer breaks the agreement, the company is allowed to pass on all details held to credit reference agencies.
The company also reserves the right to pass on the hirer details to the BVRLA who can pass it on to any of its members under the data protection act 1988.

Governing Law
This contract will be governed by and construed in accordance with the laws of the United Kingdom and shall be subject to the non-exclusive jurisdiction of the court of Great Britain. The hirer and the company agree for this contract to be governed by English law and for disputes to be heard at the High Court in London.