Starr Luxury Cars Chauffeur Terms & Conditions (last updated 9th June 2023)

Your statutory rights are not affected by these terms and conditions.

Minimum charge 4 hours (subject to seasonal increase). Minimum charges vary for prestige vehicles.

All our prices are quoted in pound sterling.

All prices are exclusive of VAT at 20%.

All hire charges are rounded up to the nearest 30 minutes.

All parking and entrance are chargeable at costs.

Tolls and congestion zones are not included.

Your booking charge may be subject to additional waiting time and car park.

For credit account clients all cancellations must be prior to 48 hours before booking time else 100% chargeable.  

Cancellations where payment has been made is subject to a 30% cancellation charge  

Cancellations where payment has been made is subject to 50% charge 7 days – under 14 days to the hire. 

Cancellations where payment has been made is subject to 75% charge 48hrs – under 7 days to the hire. 

Cancellations where payment has been made under 48 hours notice to hire time is subject to 100% charge. 

All hiring starts from the exact pick up point to the exact destination entered only.

We operate a no smoking policy in all our vehicles.

Starr Luxury Cars accepts no responsibilities for any loss or damage to any property or luggage carried in the vehicle however such loss occurs.

Our chauffeurs will travel using the most appropriate routes unless instructed otherwise at the time of booking.

Starr Luxury Cars accept no responsibility for bodily injury or death or sickness to the signatory of the invoice payer contract or any other person aboard.

Starr Luxury Cars will make every effort that our chauffeurs arrive on time, however we cannot take responsibility for unforeseen circumstances i.e. Traffic delays, accidents, breakdowns, severe weather conditions, strikes or road works.

Starr Luxury Cars will endeavour to provide the vehicle you request. However, in the unlikely event that we are unable to do so, we reserve the right to provide a substitute vehicle of similar type and capacity. You will be informed of this.

When the client desires to travel to a particular place the chauffeur will travel by the route which is in his/her opinion is the most suitable at the time.

Starr Luxury Cars may increase charges on bank holidays and other occasions and shall inform all concerned of such charges in advance.

Any bookings made for the 24, 25, 26, 31 December and January 1st may attract an additional charge of 100% on prices published and quoted by other communication methods.You will be informed of any surcharges before your hire is confirmed.

Starr Luxury Cars reserves is a platform and we use carefully selected partner operators., we only use partner operators  that have the same high standard as ourselves. 

Lost Properties

Starr Luxury Cars will keep a “lost property book” at the office, and will endeavour to return any lost items in our vehicle(s) or  partner operator vehicle(s) to all Clients (there may be additional charges for this service).

Bookings

Starr Luxury Cars will require the lead names of client they are driving.

Any quotation provided by Starr Luxury Cars is not a confirmed booking until the applicant has confirmed and paid for the booking with Starr Luxury Cars via email to: Sales@starrluxurycars.com or via Phone 0203 600 1631

All job invoices and receipts will be provided on payment via email or post.

By supplying your email address and contact details you permit Starr Luxury Cars to contact you via email, in return we promise this information is kept by Starr Luxury Cars and is only used by us to service the applicant’s request.

Business & Personnel Accounts

Prior to making any Bookings for any Account Services, the Customer must first open an Account with Starr Luxury Cars. (Please fill in the PDF contract form)

Business or personnel accounts can be set up with credit and debit cards or alternatively direct debit as a method of payment.

Invoices are issued in UK sterling

Cheques must be made to Starr Luxury Cars

All applicants for opening an account with Starr Luxury Cars must provide two references required to check creditworthiness.

Personnel accounts customers must also provide two recent utility bills.

All account charges incurred shall be invoiced after each booking or on the last working day of each month.

As a condition of opening an account with Starr Luxury Cars the applicant must agree to pay all invoices within 7 days from the date of invoice.

Late payments will incur interest charge of 5% on a daily basis.

At the time an account is authorized, Starr Luxury Cars may set a Credit Limit.

In the event that the applicant has exceeded the Credit Limit agreed, Starr Luxury Cars may at its absolute discretion withhold the Service from the applicant.

It will be the duty of the applicant to ensure that the use of the Service is operated within the Credit Limit.

Termination of Account

Either parties may be able to terminate this Agreement by providing one month written notice.

Without prejudice, Clients that  are in breach of any of the ‘Terms & Conditions’ of this Agreement, Starr Luxury Cars shall have the right to terminate this Agreement or suspend certain provisions of Services, or suspend the Clients Account facility, immediately with or without formal notification.

When an Account is terminated, by any means whatsoever, the Customer shall pay to the Company all outstanding Charges which are owed to Starr Luxury Cars as at the date of termination.

Non-Accounts

Starr Luxury Cars resumes the right to request for a full payment or a deposit when (making a Non-Account booking).

All Non-Account bookings can be made by BankTransfer, credit card and debit card and a 30% payment is required in advance. However, a full invoice address for the booking must be connected with the applicant making the booking.  A credit/debit card preauthorization may still be required when making contact with your chauffeur.

Payments

If there are any changes or variations including extra mileage to the journey other than what was agreed at the time of booking, the clientele shall be charged extra in accordance with the pricing structure on our website (e.g. extra mileage, hourly rate & Waiting time).

Upon mutual agreement of charges for services to be provided please note the following:

payment shall be required 24 hours prior to travel date by bank transfer, credit or debit  card.

Any changes to the original agreement shall be charged accordingly.

As Directed / Journeys Over 50 Miles

Prices quoted for A.D (as directed) rate include multiple stops and waiting time, (Allowing 10 miles per hour only). The usage of the car is restricted to a 10-mile radius from pick-up location. Any mileage thereafter is charged at an additional per mile rate (please request quote before journey). Airport transfers are not normally included in the A.D (as directed) hire and are charged in addition to the standard rate.

Any bookings with a total driving distance of over 50 miles will be subject to a bespoke quote and a booking will only become confirmed once the full payment of the hire, including but not limited to a mileage surcharge has been added to the initial quote using our ‘online booking system’..

No Shows

If the client does not appear at the time and place designated at the pickup point, the charge will be raised at the full rate quoted for the original booking or any monies paid will be non-refundable.

If the client does not make prompt payment to invoice due date terms, reminders will be sent and if no payment received within 72  hours to hire times, booking will be classed as a no show, and any deposit paid will be non-refundable

Disorderly behaviour

Starr Luxury Cars reserves the right to refuse travel to anyone that is deems to be a nuisance or danger to any passengers or any member of Starr Luxury Cars

Clients are fully responsible for all damages they cause to the interior of the vehicle and will appropriately be billed for repairs carried out such as valeting needed to return the car to the condition it was originally hired in.

Airport Transfers

Flight details helps us give you a punctual service. We make every reasonable attempt to monitor your flight times, however we are unable to access reliable information until shortly before departure or scheduled arrival times.

If your flight is delayed, you should make immediate contact with Starr Luxury Cars to notify us, so that we can adjust our schedules and rearrange drivers. We allow a waiting time of 30 minutes for domestic flights and 45 minutes for international landings free of charge.

However: if for any reason you are unable to get in touch with your driver then please contact the office immediately on: 0203 600 1631

Our meet and greet system will ensure that your chauffeur will be waiting for you as soon as you enter the arrivals terminal or a meeting point agreed at the time of booking. Your chauffeur will be holding up a name board with your name on it along with your name and Starr Luxury Cars logo

We will endeavour to accommodate delayed flights times, but cannot be held liable should circumstances prevent us from being able to respond to any changes.

Starr Luxury Cars shall not allow under any circumstance luggage i.e. suitcases and such to be placed inside the vehicle.

The maximum seating capacity of the vehicle is determined by Starr Luxury Cars, and should not be exceeded. It is the client’s responsibility to ensure that any children or passengers under the height of 4’6″ are secured within a booster seat or protective child seat as appropriate. (please note there is an additional charge of £20.00 for the supply of a child seat).  

Complaints

In the unlikely event that you are not satisfied with our services, all complaints must be notified in writing to Starr Luxury Cars within 14 days, Starr Luxury Cars treats all complaints with the utmost seriousness and our aim would be to resolve the issues in a fair and amicable manner

Disputes

In the event of any dispute concerning the calculation by Starr Luxury Cars of its charges, such dispute shall be notified to Starr Luxury Cars by the client within 14 days of the invoice being presented. In the event of no such notification being received by Starr Luxury Cars, the client shall accept the amount as being properly calculated and due.

In the event of there being any disputes regarding the interpretation of Terms and Conditions relative to the agreement, Starr Luxury Cars decision shall be final and binding upon the Customer.

Alter Terms & Condition

Starr Luxury Cars reserves the right to alter or vary ‘Terms & Conditions’ at its absolute discretion upon giving reasonable notice to the Client and without prejudice to the generality or the aforesaid Starr Luxury Cars reserves the right to change tariff charges.

No representations or variations in or additions to these ‘Terms & Conditions’ or warranty given by any person acting or purporting to act on behalf of Starr Luxury Cars shall have any force or effect whatsoever unless confirmed in writing by an authorised representative of Starr Luxury Cars

Nothing contained in these terms and conditions can affect the Client’s’ statutory rights.-48