Starr Luxury Cars Chauffeur Terms & Conditions (last updated 14th February 2025)
Your statutory rights are not affected by these terms and conditions.
Minimum charge is 4 hours (subject to seasonal increase). Minimum charges vary for prestige vehicles.
All prices are exclusive of VAT at 5%
All our prices are quoted in United Arab Emirates dirham (AED)
All our prices are inclusive of taxes, fuel fee, admin fee, applicable tolls.
All prices are exclusive of gratuity.
All hire charges are rounded up to the nearest 30 minutes.
All parking and entrance are chargeable at costs.
Your booking charge may be subject to additional waiting time and car park.
For credit account clients all cancellations must be prior to 48 hours before booking time else 100% chargeable.
Cancellations where payment has been made is subject to a 30% cancellation charge
Cancellations where payment has been made is subject to 50% charge 7 days – under 14 days to the hire.
Cancellations where payment has been made is subject to 75% charge 48hrs – under 7 days to the hire.
Cancellations where payment has been made under 48 hours notice to hire time is subject to 100% charge.
All hiring starts from the exact pick up point to the exact destination entered only.
We operate a no smoking policy in all our vehicles.
We operate a no alcohol policy in all of our vehicles except the state permits drinking in a license a vehicle
Starr Luxury Cars accepts no responsibilities for any loss or damage to any property or luggage carried in the vehicle however such loss occurs.
Our chauffeurs will travel using the most appropriate routes unless instructed otherwise at the time of booking.
Starr Luxury Cars accept no responsibility for bodily injury or death or sickness to the signatory of the contract, invoice payer or any other person aboard.
Starr Luxury Cars will make every effort that our chauffeurs arrive on time, however we cannot take responsibility for unforeseen circumstances i.e. Traffic delays, accidents, breakdowns, severe weather conditions, strikes or road works.
Starr Luxury Cars will endeavor to provide the vehicle you request. However, in the unlikely event that we are unable to do so, we reserve the right to provide a substitute vehicle of similar type and capacity. You will be informed of this.
When the client desires to travel to a particular place the chauffeur will travel by the route which is in his/her opinion is the most suitable at the time.
Starr Luxury Cars may increase charges on Public Holidays and other occasions and shall inform all concerned of such charges in advance.
Any bookings made for Independence day, Thanksgiving, December 24, 25, 26, 31 and January 1st may attract an additional charge of 100% on prices published and quoted by other communication methods. You will be informed of any surcharges before your hire is confirmed.
Starr Luxury Cars is a platform and we use carefully selected partner operators; we only use partner operators that have the same high standard as ourselves.

Lost Properties
Starr Luxury Cars will keep a “lost property book” at the office, and will endeavor to return any lost items in our vehicle(s) or partner operator vehicle(s) to all Clients (there may be additional charges for this service).

Bookings
Starr Luxury Cars will require the lead names of client they are driving.
Any quotation provided by Starr Luxury Cars is not a confirmed booking until the applicant has confirmed and paid for the booking with Starr Luxury Cars via email to: Sales@starrluxurycars.com or via Phone +44203 6001631
By supplying your email address and contact details you permit Starr Luxury Cars to contact you via email, in return we promise this information is kept by Starr Luxury Cars and is only used by us to service the applicant’s request.

Business & Personnel Accounts
Prior to making any Bookings for any Account Services, the Customer must first open an Account with Starr Luxury Cars. (Please fill in the PDF contract form)
Business or personnel accounts can be set up with credit and debit cards or alternatively direct debit as a method of payment.
Invoices are issued in United Arab Emirates dirham (AED)
All applicants for opening an account with Starr Luxury Cars must provide two references required to check creditworthiness.
Personnel accounts customers must also provide two recent utility bills.
All account charges incurred shall be invoiced after each booking or on the last working day of each month.
As a condition of opening an account with Starr Luxury Cars the applicant must agree to pay all invoices within 7 days from the date of invoice.
Late payments will incur interest charge of 5% on a daily basis.

Termination of Account
Either parties may be able to terminate this Agreement by providing one month written notice.
Without prejudice, Clients that are in breach of any of the ‘Terms & Condition’ of this Agreement, Starr Luxury Cars shall have the right to terminate this Agreement or suspend certain provisions of Services, or suspend the Clients Account facility, immediately with or without formal notification.
When an Account is terminated, by any means whatsoever, the Customer shall pay to the Company all outstanding Charges which are owed to Starr Luxury Cars as at the date of termination.

Payments
If there are any changes or variations including extra mileage to the journey other than what was agreed at the time of booking, the clientele shall be charged extra.

No Shows
If the client does not appear at the time and place designated at the pickup point, the charge will be raised at the full rate quoted for the original booking or any monies paid will be non-refundable.

Disorderly behavior
Starr Luxury Cars reserves the right to refuse travel to anyone that is deemed to be a nuisance or danger.
Clients are fully responsible for all damages they cause to the interior of the vehicle and will appropriately be billed for repairs.

Airport Transfers
Flight details helps us give you a punctual service.
If your flight is delayed, you should make immediate contact with Starr Luxury Cars to notify us
We allow a waiting time of 30 minutes for domestic flights and 45 minutes for international landings free of charge.
If for any reason you are unable to get in touch with your driver then please contact the office immediately on: +44203 6001631

Complaints
In the unlikely event that you are not satisfied with our services, all complaints must be notified in writing to Starr Luxury Cars within 14 days.

Disputes
In the event of any dispute concerning the calculation by Starr Luxury Cars of its charges, such dispute shall be notified to Starr Luxury Cars by the client within 14 days of the invoice being presented.

Alter Terms & Condition
Starr Luxury Cars reserves the right to alter or vary ‘Terms & Conditions’ at its absolute discretion upon giving reasonable notice to the Client.